FREE SHIPPING AUSTRALIA WIDE ON ORDERS $99+ | FREE INTERNATIONAL SHIPPING ON ORDERS $280+

Processing Times

Orders are typically processed within 2–7 business days unless otherwise stated. Please note that delivery time is different from the product dispatch.

During peak periods, sales events, public holidays, or product launches, processing times may be extended.

Delivery Timeframes

Delivery times are estimates only and are provided by third-party shipping carriers.

BerraShannya's is not responsible for delays caused by:

  • Australia Post or courier services

  • Weather events

  • Customs processing

  • Public holidays

  • Supply chain disruptions

  • Circumstances beyond our control

Shipping Costs

Shipping charges are calculated during checkout based on:

  • Destination

  • Package weight

  • Delivery method; and

  • Order value

We may offer promotional free shipping on qualifying orders or spend $99+ Australian Wind for free shipping and spend $280 for International free shipping.

Estimated Delivery Times

Australia

  • Standard Delivery: 2–7 business days

  • Express Delivery: 1–3 business days (where available)

International

  • Standard International: 7–21 business days

  • Express International: 3–10 business days

Delivery estimates are indicative only and are not guaranteed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

BerraShannya's is not responsible for orders delayed, lost, returned, or undeliverable due to incorrect addresses or information provided by the customer.

Lost, Delayed, or Damaged Parcels

Once an order has been dispatched and leaves our premises, it is no longer under the direct control of BerraShannya's and becomes the responsibility of the shipping carrier.

If your parcel is delayed, lost, marked as delivered but not received, or arrives damaged, we ask that you first contact the shipping carrier directly using your tracking number to lodge an enquiry or claim.

If the carrier is unable to assist or resolve the issue, please contact us and provide:

  • Your order number

  • Your shipping/tracking ID or tracking number

  • Copies or screenshots of all communication with the carrier

  • Photographs of any damaged items, packaging, and shipping labels (if applicable)

Once we have received this information, we will review the matter and work with the carrier where possible to assist in resolving the issue.

Please note that BerraShannya's cannot guarantee the outcome of investigations conducted by third-party shipping providers.

Delivery Responsibility

Ownership and risk of products pass to the customer once the order has been delivered to the nominated delivery address.

BerraShannya's is not liable for parcels that are lost, stolen, delayed, or damaged after they have been handed over to the shipping carrier, except where required by Australian Consumer Law.

Customs and Import Requirements

International customers are responsible for ensuring that products purchased comply with the import laws of their destination country.

Where customs duties, taxes or import fees apply, these are payable by the customer.

We are not responsible for products delayed, confiscated or rejected by customs authorities due to local regulations.

If you have any inquires please Contact Us:

Shipping Policy