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At BerraShannya's, customer satisfaction is important to us. As many of our products are handmade, personal-use, and home fragrance products, certain conditions apply to returns, exchanges, and refunds.

Change of Mind

Due to hygiene, health, safety, and product integrity reasons, we do not accept returns, exchanges, or refunds for:

  • Change of mind purchases

  • Incorrect product selection

  • Personal preference regarding fragrance, scent strength, colour, design, or appearance

  • Sale or clearance items

  • Gift cards

  • Opened, used, tested, or partially used products

  • Products with damaged or removed seals, packaging, or labels

Please choose carefully before completing your purchase.

Custom & Personalised Orders

Due to the customised and personalised nature of custom-made products, event orders, and special requests, we do not offer returns, exchanges, or refunds for:

  • Change of mind

  • Approved design choices

  • Colour selections

  • Fragrance selections

  • Personal preferences

Once production has commenced, payments and deposits are generally non-refundable.

Damaged, Faulty, or Incorrect Products

For wax melt warmers, candle warmer lamps or home decors only, if you receive a product that is:

  • Faulty or defective

  • Incorrectly supplied

Please contact us within 7 days of receiving your order.

To assist with your claim, please provide:

  • Your order number

  • Clear photographs of the item

  • Photographs of the packaging and shipping label

  • A description of the issue

Failure to provide sufficient information may delay the assessment process.

Assessment of Claims

All refund, replacement, and compensation requests are reviewed on a case-by-case basis.

BerraShannya's reserves the right to:

  • Request additional information

  • Request photographs or evidence

  • Offer a replacement product

  • Offer store credit

  • Provide a refund where appropriate

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under Australian Consumer Law.

You may be entitled to a repair, replacement, refund, or other remedy where a product:

  • Has a major fault

  • Is significantly different from its description

Shipping Costs

  • Original shipping costs are non-refundable only what you have paid for if the return policy is applicable

  • Any approved returns must be authorised by BerraShannya's before being sent back.

  • Unauthorised returns may not be accepted.

Further information about Shipping Policy please visit: https://berrashannya.com/privacy-policy

If you have any inquires please Contact Us:

Return & Refund Policies